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0759 504 9548

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Over 1000 All Wooden Toys !

0759 504 9548

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As Englandís Oldest & Largest Wooden Toy Shop We Want To Make Your

Shopping Experience With Us As Safe And Easy As Possible.

Our Aim Is To Comply Fully With Regulations Within The Consumer

Protection Laws.


1) The goods seen on our web site are described as well as possible. All sizes are approximate and colours may vary. We reserve the right to alter fonts/colours/positioning of names etc. Mistakes can happen and we will inform you a.s.a.p. of any changes to price, size etc. From time to time designís change and the new style/design will be sent.

2) Some larger toys may be Ďflat packedí for postage reasons.

3) All toys are recommended for age 3+ unless otherwise stated. Natural finished wood has imperfections and knots, these may be filled.

4) We try to dispatch all orders in two days by 3-5 working day carrier (subject to stock of the item) Personalized items may take longer. When goods leave our door they are in the hands of the carrier and we cannot be held responsible for disputes regarding delivery and delivery times etc.

5) All goods are covered by a 7 day returns policy (except section 8), if you are not satisfied they must be returned in their original packaging and condition and posted at the consumers expense. You will be refunded the original cost of the goods in full by the method it was paid. This does not affect your rights if the product is faulty or miss described.

6) We will replace any damaged goods (or part of), you may be asked to return the damaged part or whole item.

7) If a item arrives damaged we will need informing by telephone or e mail within 7 days.

8) PERSONALISED ITEMS ARE NOT COVERED BY SECTION 5 and can only be returned if damaged and after initial consultation with Rob-Roy Toy Makers in case we can resolve the matter amicably.

9) All prices on this web site are subject to post and packaging to most of the U.K. with some exceptions and the relevant rate of V.A.T. WE DO NOT SHIP ABROAD.

10) After placing a order with us we will e mail you to acknowledge the order and contact you if any items are out of stock.

11) As a consumer you are entering a legally binding contract and are covered by U.K. Law.

12) Your data is only kept by us for a few days until your goods arrive then the records are destroyed. We will pass your e mail/telephone number to our carrier so they can contact you with information of the delivery of your goods If needed.

13) We take no responsibility for third parties i.e. Carriers , Paypal, etc.

14) When a parcel leaves our door it is out of our hands.

15) Customers must be available for deliveries, and we cannot be held responsible for lost parcels but we will do our best by liaison with the carrier to recover. No refund will be made until we have conformation from the courier that a parcel is lost and we can start a claims procedure.

16) All refunds will be made by Paypal unless placed by telephone.

17) The price of the item on the web site may vary with the price of the same item at the shop, this also applies to our other outlets, due to packaging and postage.


We hope you enjoy your shopping experience with us in the knowledge that we care about

You and your children.

Thank You, Robin Smith


0759 504 9548

Mail: robroytoy@yahoo.co.uk